Glydebot

AI Discord
Ticket Bot

Multi-tenant ticketing with AI first contact. Panels, subjects, intake forms, RBAC, Stripe. Escalate to staff when needed.

Invite For FreeView pricing
Glydebot mascot – AI Discord ticket bot

What it looks like in chat

A user opens a ticket (via panel button or /ticket). After optional intake questions, the AI replies using your knowledge base and prompts. When staff are needed, the ticket is escalated with a notification.

Ticket #42 • Support

Features

Ticketing at pro level: panels, subjects, intake forms, AI first contact, and analytics.

AI first contact

After intake (or without), AI replies using your knowledge base and custom prompts. Pause or resume AI per ticket; force handoff to staff when needed.

Panels & subjects

Multiple panels per server (embed + buttons). Each button is a subject: channel name, mention roles, AI prompt, header embed (Close / Claim / Escalate), and intake questions (text, select, number, boolean).

Analytics & insights

Guild analytics (volume, closure rate, AI resolution), staff analytics (per-user metrics, rankings), AI usage tracking. Retention 7–365 days by plan.

See it in action

Guild analytics, staff performance, AI usage — all in one dashboard.

Open Dashboard

Tickets opened

200

AI resolved

129

Closure rate

83 %

Response time

~12 s

Volume & resolution

Use cases

Gaming support, community moderation, technical support, or sales—one bot for every use case.

Gaming support

Players get help with refunds, ban appeals, and tech issues. AI handles FAQs and hands off complex cases to staff.

Community moderation

Reports, rule and role questions. The bot categorizes tickets and assigns them to the right teams.

Technical support

Password resets, API integration, diagnostics. AI gathers info and prepares context for your tech team.

Sales & business

Pricing, partnerships, billing. Templates by query type and automatic assignment to the sales team.

Pricing

Choose the plan that fits your community. Upgrade or downgrade anytime.

Free

$0/month
Panels1
Subjects3
Questions6
KB articles1
KB chars500
AI daily15
Analytics30 days
  • Staff analytics: No
  • Transcript export: No
  • SLA reminders: No
  • Priority AI queue: No
Get started

Normal

$4.9$2.9/monthFirst month
Panels3
Subjects10
Questions8
KB articles5
KB chars1,000
AI daily40
Analytics60 days
  • Staff analytics: No
  • Transcript export
  • SLA reminders: No
  • Priority AI queue: No
Get started

Pro

$12.9$6.5/monthFirst month
Panels8
Subjects30
Questions10
KB articles10
KB chars1,000
AI daily80
Analytics180 days
  • Staff analytics (per-user metrics, rankings)
  • Transcript export
  • SLA reminders
  • Priority AI queue: No
Get started

Ultimate

$24.9$10/monthFirst month
Panels15
Subjects50
Questions20
KB articles25
KB chars2,000
AI daily250
Analytics2 years
  • Staff analytics (per-user metrics, rankings)
  • Transcript export
  • SLA reminders
  • Priority AI queue
Get started

FAQ

Answers to the questions we get most.

How quickly can I set up the bot?▼
After adding the bot to your server, use the Dashboard to create panels, subjects, and role mappings (RBAC). Within minutes you have your first ticket panel and AI replying using your knowledge base and prompts.
How does escalation to staff work?▼
You can set rules for when the AI hands off (e.g. when unsure or for specific topics). Staff get notified with a role mention in the escalation channel and see the full conversation. You can also pause or resume AI per ticket, or use force handoff for immediate escalation.
Can I have multiple servers on one account?▼
Yes. You can add multiple servers; each server has its own plan and subscription.
How does billing work?▼
Billing is via Stripe (card, Apple Pay, etc.). Upgrade from the Dashboard Billing page; you can view your subscription, cancel, or schedule a downgrade. Cancel anytime.

Contact

Need a custom integration, enterprise plan, or have a question? Get in touch.

Support Discord

We usually reply within 24 hours. For technical support, open a ticket on your server.