AI first contact
After intake (or without), AI replies using your knowledge base and custom prompts. Pause or resume AI per ticket, force handoff to staff when needed.
AI answers first — staff steps in when neededAI Discord
AI Discord
Ticket Bot
Multi-tenant ticketing with AI first contact. Panels, subjects, intake forms, RBAC, Stripe. Escalate to staff when needed.
65 % of tickets resolved before staff ever sees them
// In chat
What it looks like in Discord
A user opens a ticket via panel button. After optional intake questions, the AI replies using your knowledge base and prompts. When staff are needed, the ticket is escalated with a notification.
T
Tomas
Hi, I can’t log into the game panel — it says "Invalid credentials". What should I do?
GlydebotApp
Hi! Try this: 1) Reset your password via "Forgot password" on the login page. 2) Make sure you’re using the panel e-mail (not your Discord one). If that doesn’t help, send me the e-mail you use for the account and I’ll escalate this to staff.
T
Resolved by AI · ticket auto-closedTomas
Reset link worked, I’m in now. Thanks!
// FeaturesEverything a support team needs.
Everything a support team needs.
Nothing it doesn’t.
Analytics & insights
Closure rate, AI resolution, staff rankings, AI usage. 7–730 days retention by plan.
Panels & subjects
Multiple panels per server. Each button is a subject: channel pattern, mention roles, AI prompt, intake questions (text, select, number, boolean).
Knowledge base
Your product docs injected into every AI answer — so it replies with real info about your servers, billing, and panel.
RBAC & Stripe
Map Discord roles to granular permissions. Subscriptions, upgrades, and invoices handled by Stripe per server.
// Dashboard
See it in action
Ticket analytics, staff performance, AI usage — all in one dashboard.
Tickets opened
200
AI resolved
129
Closure rate
83 %
Response time
~12 s
OpenedResolved by AIEscalated
// Use cases
One bot, every community
Gaming support, community moderation, technical support, or sales — one bot for every use case.
Gaming support
Players get help with refunds, lost payments, and tech issues. AI handles FAQs and hands off complex cases to staff.
Community moderation
Reports, ban appeals, questions. The bot categorizes tickets and assigns them to the right teams.
Technical support
Product issues, API integrations, diagnostics. AI gathers info and prepares context for your tech team.
Sales & business
Pricing, partnerships, billing. Tickets sorted by query type and automatically assigned to the sales team.
// Pricing
Plans that scale with your server
Choose the plan that fits your community. Upgrade or downgrade anytime.
Free
$0/mo
Panels1Subjects3Questions / subject6KB articles1KB chars500AI / day15Analytics30 days
Staff analyticsTranscript exportSLA remindersPriority AI queue
Normal
$4.9$0/mo
First month
Panels3Subjects10Questions / subject8KB articles5KB chars1,000AI / day40Analytics60 days
Staff analyticsTranscript exportSLA remindersPriority AI queue
Pro
$12.9$6.45/mo
First month
Panels8Subjects30Questions / subject10KB articles10KB chars1,000AI / day80Analytics180 days
Staff analyticsTranscript exportSLA remindersPriority AI queue
Ultimate
$24.9$9.96/mo
First month
Panels15Subjects50Questions / subject20KB articles25KB chars2,000AI / day250Analytics2 years
Staff analyticsTranscript exportSLA remindersPriority AI queue
// FAQ
Questions, answered
How quickly can I set up the bot?
Under 10 minutes. Invite the bot, create a subject with intake questions, attach it to a panel, and post the panel to a channel. AI starts answering immediately using your knowledge base.
How does escalation to staff work?
AI replies first. When it can’t resolve the issue — or the user asks for a human — the ticket is escalated: staff roles get pinged, the ticket moves to the awaiting-response category, and anyone with the claim permission can take over.
Can I have multiple servers on one account?
Yes. Glydebot is multi-tenant — add as many servers as you want to one dashboard account and switch between them with the server picker. Each server has its own panels, subjects, and analytics.
How does billing work?
Subscriptions are handled by Stripe per server. Upgrades apply immediately, downgrades take effect at the end of the paid period, and you can cancel anytime. Payment history and invoices are in the dashboard.
Let AI take the first shift
Need a custom integration, enterprise plan, or have a question? Get in touch.
We usually reply within 24 hours.