Getting started
- Invite the bot to your Discord server using the invite link (from the dashboard or platform config).
- Log in to the dashboard with Discord OAuth and select your server. The bot and worker get all configuration from the API.
- Create a ticket panel in a channel, add subjects, and assign them to panel buttons. Configure intake questions and AI prompts per subject.
- Configure role mappings (RBAC) in the dashboard so the right Discord roles can create tickets, view, manage, assign, close, control AI, manage settings, or billing.
- Upgrade from the Billing page to unlock more panels, subjects, intake questions, AI capacity, transcript export, SLA reminders, and longer analytics retention.